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Aberdeen Heights shares customer service survey responses

Aberdeen Heights continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Aberdeen Heights residents and their families gave the community high scores in demonstrating dignity and respect, cleanliness, and professional therapy. Residents and their representatives also indicated a high likelihood they would recommend Aberdeen Heights to others.

“I appreciate all of the staff, and the level of care,” said one resident’s family member, adding that they would tell others about the community. “I would tell them that it is the best choice around, as we’ve had experience in other places.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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