Aberdeen Heights shares customer service survey responses
Aberdeen Heights continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January 2022 and December 2022, Aberdeen Heights residents and their families gave the community high scores in demonstrating dignity and respect, cleanliness, and safety and security.
Many respondents also said they would recommend Aberdeen Heights to others. “I would tell them it is a home like place with lots to do and you will really like it,” said one resident’s family member.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.