Aberdeen Heights, a PMMA senior living community in Kirkwood, Mo., is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Aberdeen Heights received the award for assisted living and skilled nursing.
Over the course of 2018, a sampling of Aberdeen Heights’ residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Aberdeen Heights in specific categories.
“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Rick Cumberland, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”
Aberdeen Heights scored in the top-15 percent in personal care and response to problems on assisted living surveys, and skilled nursing residents gave the community high marks in dining service.
Through Pinnacle Quality Insight’s monthly phone surveys, Aberdeen Heights has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing an 8-year emphasis on ensuring the individual needs of every resident are met.